The State of Messaging 2018

Chatbots sprung up like mushrooms. Voice assistants chimed in millions of households. More than 330 million people contacted a businesses for the first time using Facebook Messenger alone. 2017 was a big year in the messaging space. To kickstart the new year, we asked 17 experts from leading software companies...

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What Omnichannel Really Means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Multi-channel means being everywhere your customers are. That’s table stakes. Omnichannel means going a step further and providing a consistent communications journey for your customer, one where the conversation history and context...