Smooch Product Update 🚀 January 2018

The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in January. It’s been a big month! Our Product & Engineering teams have...

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The State of Messaging 2018

Chatbots sprung up like mushrooms. Voice assistants chimed in millions of households. More than 330 million people contacted a businesses for the first time using Facebook Messenger alone. 2017 was a big year in the messaging space. To kickstart the new year, we asked 17 experts from leading software companies...

What Omnichannel Really Means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Multi-channel means being everywhere your customers are. That’s table stakes. Omnichannel means going a step further and providing a consistent communications journey for your customer, one where the conversation history and context...