Smooch Product Update 🚀 June 2017

The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in June. This was a big month for us, with a new channel to...

Learn all about messaging, conversational experiences and bots every month.

Apple Business Chat & Smooch

Apple just announced an exciting expansion to their Messages app. With Business Chat, companies all over the world will soon have an incredibly powerful way to communicate with Apple users. This new feature will effectively allow any business to add iMessage as a new customer service channel. iMessage has an...

Programmatic channel linking for Mailgun

Last year, Smooch became the only messaging platform that enables true cross-channel conversations through the Smooch Web Messenger. Since then, we’ve introduced our Channel Linking API that allows developers to programmatically create these experiences by associating SMS & Facebook Messenger entities to the Smooch customer record. Today, we’re...