Smooch and the GDPR

Many companies are focused on May 25 because that’s the date the European Union’s General Data Protection Regulation (GDPR) comes into effect. Smooch has been preparing for over a year, and we are ready. Not only are we a compliant data processor, our software platform includes features that...

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With Facebook on the ropes, Apple takes a swing with Business Chat

Apple beta-launched its highly anticipated B2C messaging platform this week and their timing couldn’t have been better. In the wake of the Cambridge Analytica revelations, Facebook is in full damage control mode, temporarily suspending new apps and bots from connecting to Messenger. Facebook’s data woes have left an...