Dan Levy

Dan Levy is the Editorial Director at Smooch. A journalist by training and content strategist by accident, he's fascinated by the ways messaging is changing how we interact with brands and each other.

The State of Messaging 2018

Chatbots sprung up like mushrooms. Voice assistants chimed in millions of households. More than 330 million people contacted a businesses for the first time using Facebook Messenger alone. 2017 was a big year in the messaging space. To kickstart the new year, we asked 17 experts from leading software companies...

What Omnichannel Really Means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Multi-channel means being everywhere your customers are. That’s table stakes. Omnichannel means going a step further and providing a consistent communications journey for your customer, one where the conversation history and context...