Jean-Philippe Joyal

I'm a software engineer turned product manager at Smooch. When not building software, I'm grooming plants, planning my next trip, trying new things or fantasizing about the next Apple product.

Montréal 29 posts

Apple Business Chat & Smooch

Apple just announced an exciting expansion to their Messages app. With Business Chat, companies all over the world will soon have an incredibly powerful way to communicate with Apple users. This new feature will effectively allow any business to add iMessage as a new customer service channel. iMessage has an...

Programmatic channel linking for Mailgun

Last year, Smooch became the only messaging platform that enables true cross-channel conversations through the Smooch Web Messenger. Since then, we’ve introduced our Channel Linking API that allows developers to programmatically create these experiences by associating SMS & Facebook Messenger entities to the Smooch customer record. Today, we’re...