The Drop August 2017

The Drop is our monthly update that highlights new features and recent enhancements we’ve made to the platform, so you can easily stay informed on what’s new in Smooch. Here’s what we launched in August.

This month the team has been focused on many underlying platform improvements targeted at the security, scalability and performance of the Smooch platform. We also made a few updates to our SDKs and the Smooch Dashboard.

What’s new 🎊

iOS 11 support

We’re very excited about Apple launching iOS 11 (and of course new beautiful iPhones!) next week on September 12th, and we look forward to checking out the crazy impressive ARKit based apps during the keynote.

Ahead of the public launch of iOS 11, we’ve updated our iOS SDK to be fully compatible with the new operating system when you target iOS 11 for your app builds with XCode 9. You can update to the 5.8.2 version of the Smooch iOS SDK via Cocoapod or by downloading the latest version on Github.

Smooch API & SDK updates ⚙

We’ve improved Web Messenger compatibility when using Content Security Policy configurations on your server. See the release notes for more details.

Other polishes ✨

We’ve made improvements to the authentication mechanism of the Smooch Dashboard in two ways:

  • Login sessions now expire after 30 days
  • Accounts will now get locked for 15 minutes after 10 failed login attempts are detected over a short period of time

New integration 🔌

Agent.ai

We’ve added Agent.ai to our growing list of third-party integrations. If you’re facing challenges scaling your support offering, Agent.ai can help you resolve your customers’ questions faster and augment your human workforce with AI-powered automation.

Sneak peek 👀

We’re working on a new major version for our iOS, Android and Web SDKs specifically developed with the high performance and scalability needs of enterprise software makers in mind. Watch our iOS, Android and Web Messenger Github repositories to get the update once available later this month.

We’re hiring 💪

We’re looking for talented Software Developers and Site Reliability and Automation Engineer to help with our efforts of building the most scalable and reliable messaging platform for enterprise software companies. We’re also on the lookout for a Business Development Director — Montreal or SF, we love you both — to help us grow even faster, and a Sales Engineer in Montreal to support our growing sales structure. If you’re interested in these opportunities and more, then we would love to hear from you.