“With all of your conversations in one place, you can now layer on all the incredible automation and augmentation to customer experiences that you’re investing in — without having to figure out where to get access to the data.”...
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New in Smooch this month: Smooch has joined the Zendesk family; we’re launching Forms in Web Messenger; we’ve shipped our first ever Design Kit; you can now programmatically merge two users in Smooch; we’re spilling the beans on our code review culture; we’ve got two cool...
Today we’re launching Forms, a new way to capture leads and customer information in the Web Messenger. Bonus: we’re also launching our new Conversational Design Kit to help product and design teams build great conversational experiences for the web....
Some of the largest music streaming services are hoping people will change their tune. In April, Pandora announced it would be launching voice-enabled ads that will let listeners ask for more information, place an order, or skip past the ad via voice commands....
Like any other trade, you can only learn how to create software by doing it. Inspecting a code change, understanding its implications, and considering alternatives is a skill that you can only learn through practice....
