After months of rumors, Slack has made it official. The team collaboration unicorn filed papers last week to go public — setting the stage for one of the biggest IPOs of 2019, and raising the stakes in the battle to dominate messaging in the workplace. Cut me some Slack Okay, so...
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New in Smooch this month: Our State of Messaging 2019 report is out; we’ve launched a new status page that will allow you to more easily track Smooch’s current status and past incidents; an update to our Android SDK; changes around how integrations are surfaced in the API;...
The New York Times broke the news last week that Facebook plans to unify the pipes of its three massively-popular messaging apps. As the Times and other news outlets were quick to point out, the technical merger raises a myriad of questions about privacy, security, and government regulation. It also...
To kick off 2019, we asked 34 senior product and CX professionals about the current state of conversational business and technology. Our second annual State of Messaging report is packed with original infographics and exclusive insights from execs at software companies including Drift, Intercom, Google, HubSpot and Genesys, and brands...
The holiday season has arrived in a flurry of flash sales, best-of-the-year lists and questionable Christmas-themed comeback albums (I’m looking at you, Eric Clapton). On the darker side of the communications landscape, consumers also tend to report a surge in telephone scams during these festive weeks, according to The...
