Gong Wild: A Hackathon Project That Resonates

Jesse Martin - 18 April 2019

This week at Smooch was a fully-automated gong-show....

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Is Facebook’s privacy pivot all about business messaging?

Dan Levy - 11 April 2019

Facebook facebook messenger Whatsapp whatsapp business api instagram zuckerberg omnichannel strategy omnichannelstrategy

Lucky for Zucky, Facebook owns the two most popular messaging apps in the world — WhatsApp and Facebook Messenger — which, along with Instagram — collectively boast more than 2.6 billion users....

Smooch Product Update 🚀 March 2019

Alexandra McKay - 10 April 2019

thedrop product

New in Smooch this month: what we’ve learned from dogfooding Smooch, support for WhatsApp’s Reply feature to a particular message; the ability to buy a support plan from the Smooch Dashboard; small updates to our APIs & web SDK. Oh and hey — we’ve won that Martech award!...

We Built a Messaging Experience Using Our Own Product and This Is What We Learned

Jesse Martin - 09 April 2019

omnichannelstrategy Inside Smooch

This month we challenged ourselves to create a cool conversational experience for exhibitors and attendees at Enterprise Connect. The convention was held at the luxurious Gaylord Palms Resort, built on swampland near Orlando....

How Omnichannel Experiences Drive Brand Loyalty

Jesse Martin - 03 April 2019

clarabridge webinar sid banerjee omnichannel warren levitan omnichannel strategy omnichannelstrategy

Smooch CEO Warren Levitan hosted a webinar with Clarabridge founder and executive chairman Sid Banerjee to talk about omnichannel customer experiences....