Dan Levy

Last week Twilio announced it was expanding its communications platform beyond voice and text messaging by snapping up email delivery specialists SendGrid. The $2 billion all-stock deal, which is expected to close next year, comes in the run-up to Twilio’s annual developer conference and represents the company’s biggest...

This is the latest in a series looking at how innovative brands and bot makers are using Smooch's omnichannel conversation platform to make the dream of business messaging into a reality. Being a real estate agent is a bit like being a salesperson, a marketer and a customer support coach...

This is the first post in a series looking at how innovative brands and bot makers are using Smooch to make the dream of conversational commerce into a reality. When you think insurance, you probably don’t think digital innovation. For most of us, shopping for home or car insurance...

Apple Business Chat Goes to Cannes The Cannes Lions advertising festival came and went this week and amidst the awards ceremonies, celebrity sightings and free-flowing rosé, one of the most hotly-anticipated messaging platforms made its European debut. ABC, baby you and me ♫ Still in beta, Apple Business Chat made a...

Facebook Messenger remains the most popular chat app in the world with WhatsApp — which is expected to open its Business API to large enterprises — a close second. But don’t forget that Facebook owns a third popular social chat app. Instagram is becoming the de facto way for people of...