Dan Levy

This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Chatting with customers through messaging apps and voice assistants means surfacing a treasure trove of data businesses can use to...

Apple beta-launched its highly anticipated B2C messaging platform this week and their timing couldn’t have been better. In the wake of the Cambridge Analytica revelations, Facebook is in full damage control mode, temporarily suspending new apps and bots from connecting to Messenger. Facebook’s data woes have left an...

This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Why are financial chatbots still so dumb? Banks weren’t always early adopters but the rise of fintech is pressuring...

This is an excerpt from The Message, Smooch's biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Smartphone Pioneer Accuses Facebook, WhatsApp and Instagram of Patent Infringement An exclusive, proprietary, rich messaging app that works over the internet...

It’s been dismissed as a "zombie technology" and anticipated as the saviour of SMS. After 10 years of fits and starts, RCS — the next generation text messaging technology — may have finally found its champion. At this year's Mobile World Congress in Barcelona, Google and key partners showcased how businesses...