Dan Levy

Dan Levy is Smooch's Editorial Director. A journalist by training and content strategist by accident, he's fascinated by the ways messaging is changing our relationships with brands and each other.

The Omnichannel Dilemma

So you think you’re omnichannel? With Apple Business Chat in beta, WhatsApp for enterprise on the horizon and Google Chat/RCS tugging at everyone’s trouser legs, businesses are looking toward their customer engagement platforms to connect them to all the world’s messaging channels. For software makers, more...

Google Duplex is Not the Problem

At Google’s developer conference last week, CEO Sundar Pichai demoed a new capability in Google Assistant that caused alarm bells to reverberate far beyond Silicon Valley. Pichai played two recordings in which an eerily human-sounding Google Assistant engaged in phone conversations with actual people who had no idea they...