Get the latest insights on messaging, chatbots & conversational commerce delivered to your inbox

Conversations With Customers Are an Untapped Data Goldmine for Businesses

The rapid rise of the customer data platform suggests brands understand more than ever that customer experience is the new battleground for business. According to Walker, a CX consulting firm, 2020 will be the year customer experience surpasses price and even product as the key competitive differentiator.If businesses are...