Get the latest insights on messaging, chatbots & conversational commerce delivered to your inbox

Google Duplex is Not the Problem

At Google’s developer conference last week, CEO Sundar Pichai demoed a new capability in Google Assistant that caused alarm bells to reverberate far beyond Silicon Valley. Pichai played two recordings in which an eerily human-sounding Google Assistant engaged in phone conversations with actual people who had no idea they...

An RCS by Any Other Name

In a previous post, I wrote about the long and winding history of RCS, the rich communication standard that’s supposed to have supplanted SMS for over a decade now. Most recently, Google stepped in to rally global telecoms to adopt the new standard in order to stave off WhatsApp...

With Facebook on the ropes, Apple takes a swing with Business Chat

Apple beta-launched its highly anticipated B2C messaging platform this week and their timing couldn’t have been better. In the wake of the Cambridge Analytica revelations, Facebook is in full damage control mode, temporarily suspending new apps and bots from connecting to Messenger. Facebook’s data woes have left an...