Release notes are Smooch’s latest product and feature updates and improvements.

Log Console

We’ve added a new and powerful way for you to see what is happening with your Smooch App. The log console shows you the various delivery events that happen for each of your messages on the platform. For example, while using the Post Message API, you’ll see a first entry when your message is accepted by Smooch and a further entry once it's delivered on a OTT channel like Facebook Messenger.

log console

This first version of the log console is of great help while exploring Smooch and starting to integrate with our Webhooks and our API. For example, it can help you track down that webhook event that you can’t seem to see on your server. You can also see all messages coming from your Facebook Messenger test page and easily pick up the app user id.

Once you are in production, we recommend listening to the delivery:success and delivery:failure webhook events as you might might be overwhelmed with the number of entries in the console. We’ll soon be adding search and filters to make the console even more flexible when dealing with production workloads at scale.

Suggested replies now on all channels

We also added cross-channel support for Suggested replies on iOS, Android & Web messenger. Suggested replies are super useful to direct the conversation with clear options. They also make your bot flows and workflows awesomely quick and efficient to use.

suggested replies

You can send suggested replies on any channels via the syntax or by including reply buttons in calls to the Post message API


New API to configure push notifications for iOS and Android

You can now configure push notifications for iOS and Android via our API. You give us your keys and we take care of dealing with Apple’s and Google’s push servers for you


We now have an up-to-date channel capabilities grid available in the documentation. Use it to find out if a certain message type or platform feature such as an ‘activity indicator’ is supported by a specific channel. It also provides a useful ‘at a glance’ comparison on the availability of features across various OTT platforms.

Also new in the docs is our full changelog where we publish a note for every changes we make to the platform. This provides a detailed reference on every feature we are shipping so you can stay up to date with everything Smooch!