To kick off 2019, we asked 34 senior product and CX professionals about the current state of conversational business and technology.

Our second annual State of Messaging report is packed with original infographics and exclusive insights from execs at software companies including Drift, Intercom, Google, HubSpot and Genesys, and brands like Uber, Jetblack, SnapTravel and LVMH.

You’ll learn about emerging business messaging channels like WhatsApp, Apple Business Chat and RCS and get the latest stats on chatbots, voice assistants and conversational commerce.

Check it out now:

The team behind the report:

Huge thanks to all the experts quoted in the report and to Kevin Gauthier, Alexandra McKay, Warren Levitan, Mike Gozzo, Pascal Pettinicchio, Jesse Martin, Josh Stanbury and the rest of the Smooch team for their contributions, outreach and feedback.