business messaging

A 7-post collection

An RCS by Any Other Name

In a previous post, I wrote about the long and winding history of RCS, the rich communication standard that’s supposed to have supplanted SMS for over a decade now. Most recently, Google stepped in to rally global telecoms to adopt the new standard in order to stave off WhatsApp...

BlackBerry Sues Facebook Over Modern Messaging Patents (PLUS: Is Google Hangouts Chat the Next Slack Killer?)

This is an excerpt from The Message, Smooch's biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Smartphone Pioneer Accuses Facebook, WhatsApp and Instagram of Patent Infringement An exclusive, proprietary, rich messaging app that works over the internet...