chatbots

A 16-post collection

The New York Times Creates an Angry Uncle Chatbot for Thanksgiving

Black Friday/Cyber Monday/binge-shopping week has come and gone and, according to LivePerson, customers messaged with brands 97% more than they did last year. Yet amid the growing buzz around conversational commerce, the season's most-celebrated chat experience so far was published by a 167-year-old newspaper. And the only thing...