In the old days, customers landed on a website and a live chat window popped up where they would either start chatting, wait for an agent, or be directed to email. If they closed the window the conversation ended. Businesses had no other option but to work with a live...
Here at Smooch, we love inventing awesome new tools for you to communicate with customers via messaging. This being said, it is also our mission to make it as easy as possible for you to use these tools. We derived a universal syntax (derived from markdown - a minimal syntax...
If you want to build your own Slack bot, BotKit is a fantastic choice, but what if you want to build a bot that connect to anything, not just Slack? BotKit has a core bot implementation which you can build off of but it suffers from a significant technical limitation:...
Last year, I moderated a panel on how messaging could be used for social activism. One of the panelists was a volunteer with a local AIDS community care centre and had been involved in running SextEd - a text message hotline that anyone could SMS in order to provide accurate...
We're excited to introduce a new integration with Twilio, opening up the most widely used and loved messaging channel, SMS & MMS. Best of all, with Smooch you text your customers from tools like Slack or Zendesk - without writing a single line of code! Over the last weeks we've...
