 Labor Day weekend is always bittersweet for me. On the one hand it’s generally my birthday weekend. 🎉 But at the same time I hate feeling like I’m celebrating the end of summer, especially considering that I live north of the 49th...
Over the last two years, we've seen a variety of popular messaging apps open their doors to businesses that want to engage customers on these channels. Despite being used by over 1.5 billion people every month, WhatsApp was notably absent from the list of messaging platforms launching APIs for...
We built Smooch because we noticed a shift in how businesses and customers are looking to communicate. Both ends of the conversation want a more direct, a more human connection - with each other. Messaging is a powerful medium that is making these deeper connections possible and revolutionizing customer experience...
It’s Saturday February 20, 2016 at 00:00h, and I cannot for the life of me get to sleep. Knowing that in a few hours I should be awake & ready to head to Smooch HQ for final packing & coordination for my very first hackathon sponsorship keeps me...
In January 2014, SupportKit first came onto the scene as this simple, tiny wrapper put together by a few engineers working in a skunkworks up in Montreal, Canada. It didn’t do much more than wrap Zendesk’s mobile web interface in a native way, so that apps could help...
