Google's Two-Pronged Plan to Dominate Consumer-to-Business Messaging
At the end of last year, Google announced it was officially pulling the plug on Allo, its latest in a long list of failed messaging apps....
At the end of last year, Google announced it was officially pulling the plug on Allo, its latest in a long list of failed messaging apps....
Black Friday/Cyber Monday/binge-shopping week has come and gone and, according to LivePerson, customers messaged with brands 97% more than they did last year. Yet amid the growing buzz around conversational commerce, the season's most-celebrated chat experience so far was published by a 167-year-old newspaper. And the only thing...
Like the web, mobile apps and vinyl records, chatbots have been declared dead countless times only to prove very much alive — in that artificial way....
In a previous post, I wrote about the long and winding history of RCS, the rich communication standard that’s supposed to have supplanted SMS for over a decade now. Most recently, Google stepped in to rally global telecoms to adopt the new standard in order to stave off WhatsApp...
It's been both dismissed as a zombie technology and anticipated as the savior of SMS. But after 10 years of fits and starts, Rich Communication Services (RCS), the next-generation text messaging technology, might have finally found its champion. At this year's Mobile World Congress in Barcelona, Google and key partners...