This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Apple Business Chat Goes to Cannes The Cannes Lions advertising festival came and went this week and amidst the awards...
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. After 20 years, Yahoo Messenger will shut down When Oath, the holding company that owns what’s left of the...
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Chatting with customers through messaging apps and voice assistants means surfacing a treasure trove of data businesses can use to...
Apple beta-launched its highly anticipated B2C messaging platform this week and their timing couldn’t have been better. In the wake of the Cambridge Analytica revelations, Facebook is in full damage control mode, temporarily suspending new apps and bots from connecting to Messenger. Facebook’s data woes have left an...
This is an excerpt from The Message, Smooch’s biweekly newsletter about the messaging industry, chatbots and conversational commerce. Subscribe to get the next edition delivered straight to your inbox. Why are financial chatbots still so dumb? Banks weren’t always early adopters but the rise of fintech is pressuring...
