After months of rumors, Slack has made it official. The team collaboration unicorn filed papers last week to go public — setting the stage for one of the biggest IPOs of 2019, and raising the stakes in the battle to dominate messaging in the workplace. Cut me some Slack Okay, so...
The New York Times broke the news last week that Facebook plans to unify the pipes of its three massively-popular messaging apps. As the Times and other news outlets were quick to point out, the technical merger raises a myriad of questions about privacy, security, and government regulation. It also...
The holiday season has arrived in a flurry of flash sales, best-of-the-year lists and questionable Christmas-themed comeback albums (I’m looking at you, Eric Clapton). On the darker side of the communications landscape, consumers also tend to report a surge in telephone scams during these festive weeks, according to The...
Black Friday/Cyber Monday/binge-shopping week has come and gone and, according to LivePerson, customers messaged with brands 97% more than they did last year. Yet amid the growing buzz around conversational commerce, the season's most-celebrated chat experience so far was published by a 167-year-old newspaper. And the only thing...
Everybody loves messaging. It’s personal, it’s convenient, it’s a great way to keep in touch with the people we care about without having to — cringe— pick up the phone. Advertising? Not so much. So how will consumers feel when marketers invade their sacred inboxes and start imploring...
