the message

A 16-post collection

Facebook is Unifying WhatsApp, Messenger, and Instagram Direct

The New York Times broke the news last week that Facebook plans to unify the pipes of its three massively-popular messaging apps. As the Times and other news outlets were quick to point out, the technical merger raises a myriad of questions about privacy, security, and government regulation. It also...

Voice Messaging Rising in Popularity in Great Britain, China

The holiday season has arrived in a flurry of flash sales, best-of-the-year lists and questionable Christmas-themed comeback albums (I’m looking at you, Eric Clapton). On the darker side of the communications landscape, consumers also tend to report a surge in telephone scams during these festive weeks, according to The...

The New York Times Creates an Angry Uncle Chatbot for Thanksgiving

Black Friday/Cyber Monday/binge-shopping week has come and gone and, according to LivePerson, customers messaged with brands 97% more than they did last year. Yet amid the growing buzz around conversational commerce, the season's most-celebrated chat experience so far was published by a 167-year-old newspaper. And the only thing...