The New York Times broke the news last week that Facebook plans to unify the pipes of its three massively-popular messaging apps. As the Times and other news outlets were quick to point out, the technical merger raises a myriad of questions about privacy, security, and government regulation. It also...
At the end of last year, Google announced it was officially pulling the plug on Allo, its latest in a long list of failed messaging apps....
Everybody loves messaging. It’s personal, it’s convenient, it’s a great way to keep in touch with the people we care about without having to — cringe— pick up the phone. Advertising? Not so much. So how will consumers feel when marketers invade their sacred inboxes and start imploring...
Earlier this month the State of California passed a law requiring companies to disclose when they’re using a bot to communicate with people online. While the regulations don’t go into effect until next July, they serve as Exhibit A for how conversational technology is transforming law and politics...
Like the web, mobile apps and vinyl records, chatbots have been declared dead countless times only to prove very much alive — in that artificial way....
