Chatbots sprung up like mushrooms. Voice assistants chimed in millions of households. More than 330 million people contacted a businesses for the first time using Facebook Messenger alone.
2017 was a big year in the messaging space.
To kickstart the new year, we asked 17 experts from leading software companies including Drift, Lithium, LiveChat, Lithium, Oracle, Sparkcentral, Slack and Uber to reflect on the past year and share their messaging predictions for 2018.